Privacy Policy

1. What we collect

• Your name, email, and optional business name, given at sign-up.
• The phone numbers, networks, and amounts you submit for disbursement.
• Your wallet balance, ledger entries, and transaction history.
• Funding details processed by our payment partner; we do not store your full card details ourselves.
• Basic technical logs (requests, errors, timing) used to keep the service running.

2. Why we collect it

We use your data to run the service you asked for: to send airtime and data, to keep your wallet ledger accurate, to show your history, to reconcile the books, and to support you when you contact us. We do not sell your data.

3. Who we share it with

We share only what is needed to deliver the service: with the mobile networks to complete a top-up, and with our payment partner to fund your wallet. The AI assistant in the app is powered by a third-party model; the questions you send it are processed to generate a reply..

4. How long we keep it

Ledger and transaction records are kept as long as your account is active and for as long afterward as we are required to for financial and legal reasons.

5. Your rights

You can ask to see, correct, or delete your personal data, subject to the record-keeping we are legally required to maintain. To make a request, email support@kloudfi.com.

6. Security

Each account's data is isolated from every other account. Access is protected by your password, which you are responsible for keeping safe. We do not store your full payment card details.

7. Contact

Questions about your data? Reach us at support@kloudfi.com or on WhatsApp at 0704 468 9265.

Last updated: July, 2026